Passengers' valuation of quality in public transport with focus on comfort [Elektronisk resurs] : a study of local and regional buses in the City of Gothenburg / Jenny Karlsson, Emelie Larsson

By: Karlsson, JennyContributor(s): Larsson, EmelieLanguage: English Summary language: Swedish Series: Publisher: Göteborg : Chalmers University of Technology, 2010Description: 63, [28] sSubject(s): Public transport | Bus | Comfort | Evaluation | Interview | Kollektivtrafik | Bussar | Komfort | Värdering | Litteraturstudier | EnkäterDDC classification: 388.4 Online resources: Länk
Contents:
The Gothenburg region is facing challenges considering how to manage a population increase and at the same time achieve a sustainable infrastructure development. Measures are therefore required to attract new passengers as well as to keep the people that already use the public transport system. One factor that car users point out as the main reason for travelling by car instead of with public transport is comfort. In this project, it has been investigated how passengers valuate comfort on board local and regional buses in the region of Gothenburg. A focus group discussion was arranged as a complement to the literature study and to give input to the following questionnaire. The questionnaire survey was performed on board the regional bus route Orange Express and the local bus route 58 where passengers were asked about the importance of ten comfort factors. They were also asked to grade the current standard on board considering these factors. Qualitative phone interviews were performed in order to get a deeper understanding about how public transport trips are experienced in a larger perspective. When the interview participants identified distractions during their trip, the main part of these could be related to the time spent on board the bus. The on board study showed that most passengers think that comfort is important and that they are pleased with the current standard on board. The respondents on board the regional bus route think that the comfort standard is higher, as well as more important than the respondents on the local bus route. Older respondents consider comfort as more important than younger respondents. Women think that the comfort standard on board is better and at the same time more important than men does.
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The Gothenburg region is facing challenges considering how to manage a population increase and at the same time achieve a sustainable infrastructure development. Measures are therefore required to attract new passengers as well as to keep the people that already use the public transport system. One factor that car users point out as the main reason for travelling by car instead of with public transport is comfort. In this project, it has been investigated how passengers valuate comfort on board local and regional buses in the region of Gothenburg. A focus group discussion was arranged as a complement to the literature study and to give input to the following questionnaire. The questionnaire survey was performed on board the regional bus route Orange Express and the local bus route 58 where passengers were asked about the importance of ten comfort factors. They were also asked to grade the current standard on board considering these factors. Qualitative phone interviews were performed in order to get a deeper understanding about how public transport trips are experienced in a larger perspective. When the interview participants identified distractions during their trip, the main part of these could be related to the time spent on board the bus. The on board study showed that most passengers think that comfort is important and that they are pleased with the current standard on board. The respondents on board the regional bus route think that the comfort standard is higher, as well as more important than the respondents on the local bus route. Older respondents consider comfort as more important than younger respondents. Women think that the comfort standard on board is better and at the same time more important than men does.

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